Free Download Maxine Kamin, "10 Steps to Successful Customer Service"
English | 2010 | pages: 192 | ISBN: 1562865900 | EPUB | 2,0 mb
Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers. Beginning with a focus on individual motivation for service, Maxine Kamin covers all the bases critical for success from trust and relationship building to maintaining a big picture perspective to avoid burn out on the job.
The 10 Steps to creating spectacular customer service!
– Step 1: Identify Service Motivation and Mission
– Step 2: Define Great Service for Your Organization
– Step 3: Form Great Relationships
– Step 4: Build Trusting Relationships that Last
– Step 5: Use the Law of Attraction―Be Positive
– Step 6: Aggressively Solve Problems―the Bigger the Better
– Step 7: Recover from Mistakes Gracefully
– Step 8: Give Customers and Yourself a Break
– Step 9: Keep It Cool When Things Get Hot
– Step 10: Be Your Own Best Customer
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