Free Download Dealing with difficult people: 24 lessons for bringing out the best in everyone By Brinkman, Rick; Kirschner, Rick
2003 | 48 Pages | ISBN: 0071416412 | PDF | 1 MB
Annotation"THE MCGRAW-HILL PROFESSIONAL EDUCATION SERIES These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book’s main themes and action ideas, reduced to a manageable page count for on-the-go readers. Specific strategies for understanding the 10 types of problem people and influencing them to adopt positive behaviors.
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