Human-centred design for IT service management

Free Download Human-centred design for IT service management
English | 2023 | ISBN: 0117094374 | 251 Pages | EPUB (True) | 10 MB
Human-centred design presents a practical approach to use human-centred design concepts to help create, deliver and support IT services. Full of examples, illustrations, stories, definitions and experiences, the author shows the importance of user-experience and presents a double-diamond model as a structure to design value streams.

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