Free Download D. Yagil, "The Service Providers"
English | 2008 | pages: 249 | ISBN: 0230514979 | PDF | 0,9 mb
The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, thisbookexplores thefactors that determine the performance of service providers, and points to important managerial implications.
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