Business Analysis Soft Skills Conversations And Workshops

Last updated 9/2019
MP4 | Video: h264, 1280×720 | Audio: AAC, 44.1 KHz
Language: English | Size: 284.99 MB | Duration: 1h 32m
How to Effectively Communicate with Stakeholders to Discover User Stories, Features, and Non-functional Requirements

What you’ll learn
Define and distinguish five specific requirements elicitation approaches from one-on-one Requirements Interviews to Requirements Gathering Workshops
Evaluate the pros and cons of each approach for your organization and project
Prepare, perform, and manage effective requirements gathering interviews and workshops
Use informational and active listening to discover hidden requirements during interviews and workshops
Recognize the specific challenges and strengths of facilitated requirements workshops involving cross-functional groups of stakeholders
Improve your interviewing skills by analyzing the best-practice attitudes and characteristics of effective interviewers
Requirements
No technical background required
Need to express requirements for an IT solution
Need to interview project stakeholders to get business requirements
No additional materials required
Description
How Can You Effectively Communicate with Your Stakeholders?
A lot of initial uncertainty at the beginning of an IT project comes from not knowing how to approach stakeholders to get their requirements. Should you interview each stakeholder individually or in groups? Whom should you interview first? What can you do to guide stakeholders to give you the information you need to formulate the right requirements?
Unfortunately getting other stakeholders to express their needs and wants vis-à-vis a proposed IT solution is a non-trivial challenge. On top of that, you might be dealing with cross-functional needs which complicates the task even more.
To meet that challenge, we propose that you need to hone your interpersonal skills, in particular your interviewing skills. If you have never interviewed another person before, this task alone can be intimidating.
Why Should You Take This Course?
Since interviewing other people for requirements is not an intuitive skill, this course presents a wide range of techniques for planning, preparing, and performing requirements elicitation interviews and workshops as well as polishing and publishing the results. It defines the characteristics of a good requirements interviewer to help you recognize areas for personal growth.
To guide you through the intricacies of conducting group interviews, it includes expert advice on facilitating effective Requirements Workshops (ie. JAD, RDW, User Story Workshops, Requirements Gathering Workshops, etc.), a powerful requirements elicitation technique for managing cross-functional group meetings on traditional and Agile software development methodologies.
Overview
Section 1: Introduction to Requirements Elicitation Interviews & Workshops
Lecture 1 Welcome to the Course
Lecture 2 What Exactly Is “Requirements Elicitation” and Who Needs It Anyway?
Section 2: Best Practices for Requirements Interviews
Lecture 3 Proper Preparation Prevents Poor Performance
Lecture 4 Start Your Requirements Interview on the Right Foot
Lecture 5 Perform Under Pressure
Lecture 6 Make Sure You Can Talk the Talk
Lecture 7 Maintain Control throughout the Requirements Interview
Lecture 8 Close the Requirements Interview in Style
Section 3: Characteristics of an Effective Requirements Interviewer
Lecture 9 Three Common Traits of Effective Requirements Interviewers
Lecture 10 Maintain Momentum during the Requirements Interview
Lecture 11 Leverage Active and Informational Listening to Hear Requirements
Lecture 12 Impediments to Effective Listening
Lecture 13 Overcome the Impediments
Section 4: Help Stakeholders Discover Requirements
Lecture 14 What Are the Five Elicitation Approaches and What Is the Simplest for Starters
Lecture 15 Formal, Face-to-Face Requirements Interviews
Lecture 16 Requirements Elicitation Using Email
Lecture 17 Teleconference for Requirements
Lecture 18 Requirements Gathering Workshops
Section 5: How to Run a Requirements Gathering Workshop
Lecture 19 How Requirements Gathering Workshops Work
Lecture 20 Plan and Prepare for a Productive Requirements Gathering Workshop
Lecture 21 How to Perform during the Workshop
Lecture 22 Polish and Publish the Workshop Results
Section 6: Requirements Interviews & Workshops Wrap-up
Lecture 23 What Do You Do Next?
Lecture 24 Bonus Lecture: Special Offers
Subject Matter Experts,Agile Product Owners,Business Analysts,Project Leaders and Managers,Line Managers,Systems Analysts,Software Testers,Business Architects,AND "anyone wearing the business analysis hat", meaning anyone responsible for defining what a project should deliver will benefit from this class. Although it is directed toward Information Technology projects, all of the techniques will benefit you on any project, professional or personal.

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