Last updated 6/2020
MP4 | Video: h264, 1920×1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 3.80 GB | Duration: 5h 0m
How to mange a hotel effectively. Increase occupancy rate, gain regular guests, get awesome online feedback & be unique.
What you’ll learn
At the end of my course, you will be able to increase your occupancy rate, gain regular guests, obtain awesome feedback for your Hotel, B&B, Motel, Apartment, employ the right staff, choose the right channel manager to save a lot of time. In additional, you will receive many different gadgets to increase the value of your hotel, rooms and reception. Your guests will love you even before they get to know you at Check-In. Furthermore, they will automatically recommend you to their family, colleagues and friends without you being pushy.
Your business will rise to the top of Online Travel Agency (OTAs) platforms
I will invite you to my special Hotel Group where you can share your hotel website, ask for reviews, receive feedback on your marketing strategies and next business moves. You can even establish new business relationships to expand your business.
Requirements
You will learn everything you need to know to manage your own hotel.
You should be able to open PDFs and create spreadsheets.
Description
This course is made for newbies, hotel owners, hotel managers and for everyone who is interested in hotel business. In this course you gain the knowledge
How to set up a hotel for success What you have to do to make the hotel visible on the marketHow to make your guests love your servicesHow to increase your direct-bookingsHow to increase your occupancy rateHow to increase your salesHow to receive awesome online feedbacksHow to be on the top of OTAsHow to impress your guests even before they arrived at your hotelHow to check a roomHow to do a perfect check-in/outHow to stay in touch with your guests
There is so much input you will obtain as soon as you join my course. You will learn everything you need to know to manage your own hotel. I am a crosswalker. I’ve studied business management, marketing and finance. I haven’t studied anything to do with the hospitality industry. The only experience I’ve had with hotels has come from being a guest to hotels myself. When I opened my first hotel, I immediately received great feedback and I even gained regular guests from day one. During the time I made changes, implemented strategies, tried new tools and sooner or later figured out what was really necessary to succeed in the complex and tough business. I guess I see issues from a different perspective and I like to come up with solutions that are really not common at all. With my own implemented strategies and tools, I am now able to expand.
Overview
Section 1: Module 1 – Start Here
Lecture 1 Introduction
Lecture 2 Introduction Nr. 2 What your guests really want
Lecture 3 Introduction Nr. 3 The Perfect Check-In
Lecture 4 Introduction Nr. 4 The highlight – How to gain regular guests
Lecture 5 How to the design your Hotel Info Map
Lecture 6 Module 1 – Welcome To Pimp My Hotel
Lecture 7 Module 1 – The Reception – The Holy Grail
Lecture 8 Module 1 – What you need at the reception
Lecture 9 How to make a great "Check-Out"
Lecture 10 When to send emails
Lecture 11 How to make unbeatable offers
Lecture 12 How to confirm reservations
Lecture 13 The Housekeeping-List
Lecture 14 The Credit-Card Machine
Lecture 15 What you need to have & take care of
Section 2: Module 2
Lecture 16 It’s all about Marketing
Lecture 17 How to attract the right guests
Lecture 18 How to become famous through MKT-Channels
Lecture 19 How to offer services that no one else is offering
Lecture 20 Give Special Services
Lecture 21 How To Stay In Touch With Your Guests
Lecture 22 How To Receive A 5 Star Rating
Lecture 23 The Channel Manager
Section 3: Module 3
Lecture 24 How To Hire The Right Person For Your Hotel
Lecture 25 How To Make Your Hotel Look Like New
Lecture 26 How To Upgrade Your Rooms
Lecture 27 How To Have A Full House
Lecture 28 How To Make More Profit Although…
Lecture 29 How To Sell Your Rooms Twice A Day
Lecture 30 How To Use HRS Marketing Features
Lecture 31 How To Change Your Old Image
Section 4: Module 4
Lecture 32 The Room
Lecture 33 The Kitchen
Lecture 34 The Bathroom
Lecture 35 How To Check A Room
Lecture 36 How To Fold Towels
Lecture 37 Cleaning Detergents
Lecture 38 Door Sign
Section 5: Bonuses
Lecture 39 How to save $3K every month! Is your hotel ready? Feedback to aim for and avoid!
Lecture 40 How To Increase Your Occupancy Rate – Magnetize & Energize Your Guests ebook
If you are a Hotel Owner, General Hotel Manager or you are planning to open your first hotel, even if you just want to know what a hotel is all about, then my course is definitely for you.
Homepage
www.udemy.com/course/hotelbusinessmastery/
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